Welcome to Cool Hotel!

Below you will find information about Cool Hotel services.

If you need additional information, the reception is available 24 hours a day.

Thank you for your choice and we wish you a pleasant stay!

WORKING HOURS

00-24 H

RECEPTION

+385 99 52 52 270

Pricelist

INTEGRAL  COOL ROOMS HOTEL
CATEGORY: ****
Owner: Plepelić j.d.o.o.
VAT number: 17714176934

Address: Frana Krste Frankopana  str. 1
10410 Velika Gorica

Za period / for period: 01.01.-31.12.

Room type Price per night
Single room 70 € / 527,40 KN
Double room 85 € / 640,40 KN
Double or twin room 85 €/640,40 KN

VAT (13%) is included in the price.
A discount is granted on the listed prices, depending on the online channels.
FIXED CONVERSION RATE 1 EUR=7.53450 KN

Useful informations

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RECEPTION

Reception is open 24 hours a day and will provide you with necessary information.

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ARRIVAL

Check-in is possible from 14:00 hours.

After your arrival, you need to sign in at the reception desk.

Our staff will do everything in their power to do the sign in as quick as possible – so that you can be in your room as soon as possible.

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DEPARTURE

Please leave the room until 10:30 on the day of departure.

The reception desk might be crowded when you wish to check out and we therefore advise you to check your bill total the previous day. This will ensure you have enough time to settle your bill, not including charges made immediately before your departure.

We wish you a safe trip!

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COMPLAINT

Should you wish to make a written complaint regarding the quality of our services, you have the
following options:

by e-mail on rooms@cool.com.hr
by post to the following address: Cool Hotel, Pleška 105, 10410 Velika Gorica
by phone +385 99 5252 270
or at the reception

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TIPS

Our employees take great pleasure when our guests show they appreciate their services, though the quality of their services does not depend upon your tips.

You yourself judge whether or not tips are deserved.

The decision is up to your discretion.

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INTERNET SERVICE / WI-FI

Free Wi-Fi Internet service is available in all public areas of Cool Hotel.

When connecting to the Internet:
Activate Wi-Fi connection on your device
choose ‘Cool’ network and enter password 1122334400
if you have any connectivity issues or problems with your Internet, feel free to contact your reception staff.

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SAFE

If you wish to store your valuables in a safe place, you can store them in the safe in your room.

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WAKE-UP SERVICE

Ask for a wake up service from the reception staff on time.

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PapaMó BISTRO

The modernly decorated space of the restaurant offers you a multitude of local specialties and top-quality pizzas and the possibility of holding business meetings and celebrations.

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SHUTTLE TRANSFER

A shuttle service to and from the Airport is available for all our guests.

The service is charged 6 € per direction / per room.

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BICYCLE

Take a ride around Velika Gorica by bike. Ask at the reception about the bicycle rental service.

TV SET MANUAL

Dear guests,
in order to make your stay as comfortable and simple as possible, please read these instructions for using the television in your room. Press the POWER button to turn the TV on and off. By pressing the TEXT button, you can read the latest news on TELETEXT. By pressing the VOLUME ▲ ▼ button, you can increase or decrease the tone on the TV. Please take care of other guests when turning up the volume on the TV. By pressing the P ▲▼ button, you can change the programs in the default order. By pressing the number keys from 1 to 15, you can change programs according to the specified list. Satellite TV is also available.

AVAILABLE CHANNELS

1 HTV 1
2 HTV 2
3 RTL
4 NOVA TV
5 JABUKA TV
6 MREŽA ZG
7 SPORTSKA TV
8 RTL KOCKICA
9 CMC
10 HTV 3
11 HTV 4
12 RTL 2
13 DOMA TV
14 TV4R
15 Z1

PHONE INSTRUCTIONS

RECEPTION

EXTERNAL CALLS
Dial the number _ for a free line and the desired number

Area codes from Croatia

Austria 0043
Belgium 0032
Bosnia and Herzegovina 00387
Czech republic 00420
Denmark 0045
Finland 00358
France 0033
Ireland 00353
Italy 0039
Israel 00972
Canada 001
Hungary 0036
Netherlands 0031
Germany 0049
Romania 0040
Poland 0048
Russia 007
USA 001
Slovakia 00421
Slovenia 00386
Serbia 00381
Spanin 0034
Sweden 0046
United Kingdom 0044

House rules

Dear guests,

to make your stay in our hotel as pleasant as possible, kindly please consider the following house rules

  • Check in time: from 14:00 hours on the day of arrival
  • Check out time: until 10:30 hours on day of departure
  • Accommodation in the Cool Hotel can only be used by a person who is duly registered at the reception
  • Breakfast is served in the breakfast area from 06:30 to 09:00.
  • Personal visits in the room are not allowed. Please enjoy the space of our PapaMo restaurant for socializing or talking with your guests.
  • Entry of flammable or explosive materials and inadequate scent is not allowed in any space.
  • According to the Act on Restricting the Use of Tobacco Products, smoking is not allowed in enclosed spaces.
  • Conducting and consuming your own food and drinks or ordering food delivery from non-Cool Hotel catering facilities for sanitary reasons is not allowed in the room or in any space inside the facility.
  • Cooking or any form of preparation of food is not allowed in the room.
  • When leaving the room please make sure that the door is closed. There is no need to return the key to the reception when you are temporarily leaving the accommodation. Please return the room keys when you leave the hotel.
  • In case of keys loss, please inform the reception immediately.
  • Please leave the room until 10:30 on the day of departure. Staying in room after 10:30 o’clock requires an extra charge for the day usage. In the event of a later departure from the hotel please notify the reception not later than 07:00 on the day of departure.
  • Any malfunction or defect in the room and any dissatisfaction with the service, please contact the reception staff.
  • Please keep inventory and other equipment in your room. Any intentional damage that occurres during your stay will be forced to be put into your account.
  • Before leaving the room please check that you have closed the water in the bathroom.
  • Please do not go out of your room inappropriately dressed, eg. in pajamas, underwear, bathing suits etc. Walking around public area without shoes is not allowed.
  • Pets are allowed in the room only with prior notice to the reception, a certain charge, and respect for the house rules.
  • All possible complaints of individual, agency or contractual guests are taken into consideration only if they are registered during their stay in our accommodation. Subsequent complaints will not be accepted.
  • Room inventory (pillows, blankets, towels, table lamps, alarm clocks etc.) are foreseen for your use during your stay, and they are not allowed to be removed from the facility or permanent alienation. Finding or losing things please sign up at the reception desk.
  • During your stay in our facility, keep our natural environment and pay attention to rational consumption of water and electricity.
  • The current voltage is 220 V.
  • Please take care of other guests who want to relax and avoid the noise in the room and in the corridors from 23:00 to 07:00 hrs.
  • Please refer to the firewall information contained on the corridors, read and follow them. We also kindly ask you to notify the reception about the fire immediately.
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