Last updated: 15 July 2026.
This Privacy and Cookie Policy explains how the website cool.com.hr collects, uses, stores and protects the personal data of its visitors and users.
Protecting your privacy is important to us. We process personal data responsibly, transparently and in accordance with the General Data Protection Regulation (GDPR), the Croatian Act on the Implementation of the General Data Protection Regulation, and other applicable regulations of the Republic of Croatia and the European Union.
The personal data controller is:
Business or company name: COOL hotel
Registered office address: Pleška ulica 105, 10410 Velika Gorica
OIB: 69288785205
Email address: rooms@cool.com.hr
Website: https://cool.com.hr
For any questions relating to the processing of personal data, you may contact us using the email address stated above.
Depending on how you use the website, we may process the following data:
Please do not submit special categories of personal data, such as health data, through the forms unless this is necessary and has been agreed in advance.
We may process personal data for the following purposes:
When you contact us through the contact form, by email or by telephone, we use your data to respond to your enquiry and continue the communication.
The legal basis for processing may be taking steps at your request before entering into a contract, the performance of a contract, or our legitimate interest in business communication.
We may process data for preparing an offer, entering into and performing a contract, providing services, issuing invoices, and fulfilling other contractual and legal obligations.
Certain technical data may be processed to ensure the secure operation of the website, prevent misuse, identify technical issues and protect the information system.
The legal basis for this processing is our legitimate interest in maintaining the security and functionality of the website.
With your prior consent, we may use analytics cookies to better understand how the website is used and to improve its content and functionality.
We use marketing cookies, tracking tools and content from external service providers only when you have given your consent, unless the processing is permitted on another appropriate legal basis.
When you send a message through the contact form, we process the data you entered in order to respond to your enquiry.
The form may contain data such as your name, email address, telephone number, subject of the enquiry and message content.
Data submitted through the form will not be used for unrelated marketing purposes without your specific consent.
Your personal data may be made available to:
We require processors to handle personal data confidentially, securely and solely for the agreed purposes.
Certain external service providers may process data outside the European Economic Area.
In such cases, data is transferred only where an appropriate legal basis and adequate safeguards are in place, such as an adequacy decision by the European Commission, standard contractual clauses, or other legally permitted mechanisms.
We retain personal data only for as long as necessary for the purpose for which it was collected.
Data from contact forms and business communications is generally retained until the communication is completed, or longer where necessary for preparing or performing a contract, resolving possible disputes or protecting legal claims.
Data that we are required to retain for accounting, tax or other legal obligations is kept for the period prescribed by law.
Data collected on the basis of consent is processed until that consent is withdrawn, unless another legal basis exists for its continued retention.
We apply appropriate technical and organisational measures to protect personal data against:
Although we take reasonable protective measures, no transmission of data over the internet can be completely free of security risks.
Under the GDPR, depending on the circumstances of the processing, you have the right to:
Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
To exercise your rights, please contact us at:
Before acting on your request, we may ask for additional information to confirm your identity.
If you believe that your personal data is being processed contrary to applicable regulations, you may first contact us so that we can attempt to resolve the issue.
You also have the right to lodge a complaint with the supervisory authority:
Croatian Personal Data Protection Agency – AZOP
Selska cesta 136
10000 Zagreb
The website may contain links to websites operated by other legal entities or individuals.
We are not responsible for the content, security or privacy practices of external websites. We recommend that you read their privacy and cookie policies before using them.
Cookies are small text files that a website stores on a visitor’s computer, tablet, mobile phone or other device.
Cookies enable the website to function properly, remember certain settings, measure visits and, depending on the consent given, display personalised content.
Cookies may be:
Necessary cookies are required for the basic operation of the website, its security, content display, form functionality and storage of the user’s privacy preferences.
Consent is not required for their use because the website or some of its functions could not operate properly without them.
Necessary cookies are always active.
Functional cookies enable additional features and website personalisation, such as remembering the language, region or other selected settings.
If they are not necessary for a service explicitly requested by the user, they are set only with prior consent.
Analytics cookies help us understand how visitors use the website, which pages they visit and whether technical issues occur.
We use the data to measure traffic and improve the website’s content, structure and functionality.
Analytics cookies are set only with the user’s prior consent.
Marketing cookies may be used to track visitors across one or more websites, create interest profiles, measure advertising effectiveness and display more relevant promotional content.
They are set only with prior consent.
The website may display content from external providers, such as videos, maps, social media posts or other embedded content.
Such providers may set their own cookies and collect data about the user’s device and activity. External content that uses cookies is loaded only after the appropriate consent has been given, where required.
When you first visit the website, a cookie notice is displayed through which you can:
Non-essential cookies should not be set before the user has given consent for them.
You may withdraw or change your consent at any time through the link “Cookie Settings” which should remain permanently available in the website footer.
Withdrawing consent must be as easy as giving it.
The exact list of cookies depends on the functions, plugins and external services active on the website.
For each active cookie, the cookie table should contain at least:
| Cookie Name | Provider | Purpose | Category | Duration |
|---|---|---|---|---|
| PH_HPXY_CHECK | cool.com.hr | Used to store information about the current session | necessary | session |
| wpEmojiSettingsSupports | cool.com.hr | Used when interacting with emojis. Determines whether the browser can display emojis. | necessary | session |
You can also delete or block cookies through your web browser settings.
Blocking necessary cookies may cause some parts of the website to function improperly. The procedure for managing cookies varies depending on the browser and device you use.
We may amend this Policy from time to time to reflect changes to the website, the tools used or applicable regulations.
The current version will always be published on cool.com.hr together with the date of the latest update.
For questions about this Policy, the processing of personal data or exercising your rights, you may contact us at:
Email address: rooms@cool.com.hr
Postal address: Pleška 105, 10410 Velika Gorica